Global Capacity – Breaking The SaaS Monopoly On Customer Success


totango.comCustomer success is typically associated with SaaS businesses, helping companies grow and retain a customer base that can cancel and switch providers easily.

But, SaaS companies are not the only ones using the subscription business model.

Take Global Capacity, a 15-year telecom company building Connectivity-as-a-Service. Like so many SaaS companies, they needed a way to really understand their 20,000+ business customers and grow their recurring revenue.

So how do telecom and other non-SaaS enterprise companies approach customer success? Mary Stanhope, VP of Marketing at Global Capacity, presented their best practices at Customer Success Summit 2016.




photo CC by Mike Mozart


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