Gartner Names Queens of CRM Customer Engagement


cmswire.comZendesk leapt into the leaderboard while SAP moved farther away in Gartner’s latest industry report on CRM customer engagement centers.

Meanwhile, no vendor comes close to Salesforce — again.

Gartner Inc., the Stamford, Conn.-based research firm, released its Magic Quadrant for the CRM Customer Engagement Center this week and named Salesforce, Pegasystems, Oracle, Microsoft and Zendesk as leaders. Zendesk and SAP were on the cusp of the leaderboard last year, but SAP didn’t make it this year and ended in Gartner’s “challenger” zone behind the leaders.




photo CC by Dan Zen


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