blog.chartmogul.com – Many people love using Intercom as a tool for understanding how customers are using their product, providing awesome customer service and generally being closer to them. I’m guessing a lot of people see the Slipping Away segment that’s built into the product and shown in the top menu bar:
Wait… What?! Disaster! 784 users are “slipping away”! We must take action. Someone take action.
But wait a minute. What if you could actually know what those 784 users represented for your business in terms of MRR? This way, you could actually see that recurring revenue that you’re slowly losing grasp of, as it gently drips from the leaky churn-ridden bucket that is your subscription business.
Read more at blog.chartmogul.com