11 Customer Service Metrics that Really Matter To Your Business

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hiverhq.comDid you know that almost 70% of American consumers would prefer spending more money with companies who provide excellent customer service?

For modern day businesses, customer service is no longer a support function. It has a direct impact on several key organizational KPIs and is often the difference between an average company and an industry leader.

But how do you really know if your service standards are up to your customers’ expectations? After all, almost 80% of companies believe they provide “exceptional service” to their customers. Unfortunately, only 3% of customer reciprocate that feeling.

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