Cloud users speak out about day-to-day SaaS frustrations

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computerweekly.comThe day-to-day frustrations of cloud users have been laid bare in a new survey, which suggests high levels of discontent exist among adopters of off-premise tools and technologies.

Cloud services firm StratoGen conducted a survey featuring responses from 1,000 UK senior business decision makers. The survey found nearly three quarters of cloud adopters (73.84%) experienced frustrations on a day-to-day basis while using off-premise apps.

The biggest frustration – cited by 21.41% of respondents – was the cost of hosting applications in the cloud, followed by availability issues, which was flagged by 16.95%. Meanwhile, 16.45% flagged the lack of IT support as their biggest bugbear when using cloud.

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