business2community.com – We know it’s hard running a small business, trust us – we’ve been there! One of the hardest parts is trying to decide when it’s time to implement new systems and software, trying to find the balance between overworked employees and costly purchases.
Customer support software is at the top of the list for systems to implement early on (right up there with accounting and payroll) because it is directly related to how your customers perceive you. It’s also one of the best ways to improve efficiency and get more productivity without adding employees – at least until you grow even more. The good news is, with today’s cloud-based (SaaS) software options, it’s not that costly at all! With the right software you’ll easily see a quick return on investment, and both your customers and employees will thank you.
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