Guy Nirpaz, CEO of Totango on Customer Success

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saascribe.comGuy Nirpaz is CEO and Cofounder of Totango, a leading Customer Success Platform. Guy is also a major driving force of the Customer Success community, through local meetups, the annual Customer Success Summit and great content including The Customer Success manifesto.

Guy spoke with Alex Theuma on The SaaS Revolution Show podcast, which is available to listen to now on iTunes or SoundCloud. This article is a lightly edited transcript of that conversation.

HI Guy, what does Totango do?

So Totango is a pioneer in the customer success base. We provide a customer success platform. And the role of a customer success platform is to help SaaS companies and other subscription-based businesses to retain and grow their customer base.

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