blog.saasmetrics.co – If you’re just getting started to acquire your very first customers, churn may not be a big deal, but as soon as you get over a hundred customers churn becomes crucial. And by crucial, I mean it can be the different between the success and failure of your business. A high churn rate can have an impact on your business growth, your company valuation, and the overall perception of customer satisfaction and success.
Just as exponential growth is great for your company, high churn rates are exponentially bad.
Read more at blog.saasmetrics.co