Leaders Who Serve Their Employees Have Greater Business Success: Here’s Why

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huffingtonpost.comSome new research has found that when bosses put employees’ needs over their own, measurable improvements result: Greater customer satisfaction, higher job performance by employees, and lower turnover are the result. According to the researchers, this type of leadership suggests that if businesses lead by caring for their people, the profits will take care of themselves.

Although this study focused on a service-oriented business, I think its implications highlight something broader: The findings mirror a growing recognition by organizations, by individuals in relationships and throughout society in general: Positive, supportive engagement with others — in which you serve something of value and importance to all of you; not just your own narrow self-interest – creates positive benefits for everyone.

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