computerweekly.com – Most organisations have enough experience with software as a service (SaaS) that they now know basic criteria to look for in a SaaS provider: fundamentals such as uptime, performance and supplier viability metrics.
However, few organisations have evolved their SaaS selection criteria to focus on newer metrics that are better indicators of a SaaS supplier’s performance.
The fundamental metrics of SaaS management are must-haves. While these are not as closely connected to business outcomes, gaps in these areas could signal major trouble for your SaaS implementation, and failure to achieve these basics could jeopardise your business results.
Read more about what to track to increase your customer retention and boost your business success at computerweekly.com